Returns & Exchanges

We want you (and your pup) to love every purchase. If something isn't quite right, we're here to help.

You have 14 days from the date of delivery to request a return or exchange. To be eligible, items must be unused, unwashed, and in their original condition with all tags attached.

Men's Apparel

Clothing and wearable accessories for humans may be returned or exchanged for a different size or colour, provided they are:

• Unworn (trying on for fit is fine)
• Free from odour, stains, or signs of use
• In original packaging with tags attached

Dog Apparel & Wearable Accessories

Bandanas, harnesses, collars, and other dog wearables may be returned or exchanged for a different size, provided they are:

• Unworn and not tried on by your pet
• Free from pet hair, odour, stains, or signs of use
• In original packaging with tags attached

Due to hygiene reasons, dog apparel that has been worn or tried on by your pet cannot be accepted for return.

Bowls, Feeders & Homeware

For hygiene reasons, bowls and feeding accessories cannot be returned or exchanged once opened or used, as these products come into direct contact with food, water, and your pet. Unopened items in sealed, original packaging may still be returned within the 14-day window.

Customised & Personalised Products

All customised or made-to-order items are final sale and cannot be returned or exchanged unless the product arrives damaged or defective.

Sale Items

Items purchased on sale are eligible for exchange or store credit only. Refunds to original payment method are not available for discounted items.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with:

• Your order number
• A photo of the item and the issue

We will arrange a replacement or full refund at no extra cost to you.

How to Start a Return

1. Email us at hello@noexpert.co with your order number and reason for return.
2. We'll confirm eligibility and provide return instructions.
3. Ship the item back to us (return shipping is covered by the customer unless the item is faulty).

Refunds

Once we receive and inspect your return, we will notify you via email. Approved refunds will be processed within 7–10 business days to your original payment method.

Please note that original shipping fees are non-refundable.

Exchanges

Want a different size or colour? We're happy to exchange subject to availability. If the item you'd like is out of stock, we'll issue a full refund or store credit — your choice.